What size should I order?

When buying online it can be hard to know what's the perfect size for you, so in order to make sure you can order your garment with the perfect fit, we have made sure to add a sizing guide below all items on the website. 

Our sizing is true to size unless stated otherwise, so if you wish for an oversized fitting we would recommend for you to order a size larger than your perfect fit. 

If you still have doubts make sure to contact us via email info@newpolinesia.com and we will be more than happy to help.


When will my order arrive?

The delivery time will depends on the place of destination and the time at which the order is placed. 

National shipping: 24-48 hours during business days (up to 4 days for the islands).

International shipping: 2-4 business days.

All purchases after 14:00 (spanish time) will be managed the next working day.

 

What is your return policy?

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To return your product, you should mail your product to Placa de Xarol 28 b, planta primera, poligono industrial guixeres, 08915. You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

 

How do I request a return?

To initiate a return, simply email us at info@newpolinesia.com explaining the problem you have with the garment ordered.

(Please note that we are unable to refund initial shipping charges for goods returned, other than for faulty items. We are also unable to refund postage costs.) 

Once the items have been received, we will send your new piece/s out or you will receive your refund (item price excluding original shipping cost).

New Polinesia cannot be held liable for the loss of garments being returned. We recommend keeping a record of the tracking details.

 

What if the item I receive is damaged or faulty?

We work very hard in order for our garments to be the highest quality and without any defects. But even for us it's hard to have everything under control. However if you have a concern with a faulty or damaged item, please email info@newpolinesia.com so we can urgently review the matter and arrange a replacement as soon as possible!

 

I haven't received my order, what should I do?

Our logistic operator will contact you if there is a failed initial delivery, to make sure you receive it as soon as possible. If you prefer you can contact Correos Express by calling or through their website to arrange a new delivery.

There are two main reasons why you might have not received your order:

  1. Incorrect address: We recommend to check if the address provided is correct. 
  2. Failed deliveries: Correos Express try’s up to 3 times to deliver the package.

If you still need help don’t hesitate to contact info@newpolinesia.com 

 

Where can you ship to?

We offer worldwide shipping to all destinations. All national orders are sent through Correos Express and international orders are sent via DHL.

 

How do I track my order?

Remember that you can follow the stages of your order using the tracking number that you receive via Email when your purchase has been sent out.

If you have any issues with your order email us at info@newpolinesia.com 

 

What payment methods do you accept?

We accept Visa, Mastercard, Amex, Shopify Pay, Apple Pay, Google Pay and PayPal.  

 

Are customs taxes/fees/tariffs included in shipping cost?

New Polinesia is not able to adjust shipping to add customs fees for international orders on a global scale, so please be advised that additional taxes and fees may be required for delivery depending on each country.


Where can I purchase New Polinesia? 

New Polinesia garments are exclusively available via our online store here. New Polinesia cannot be purchased at any other online store, boutique or retailer.